Yes, Gold Bank offers free complimentary shipping on all domestic orders. We ensure each item is carefully packaged in tamper-proof packaging to protect it throughout transit and provide you with a worry-free shopping experience.

We typically dispatch all orders within 24 hours of receiving them. Delivery times may vary depending on your location, but our team will keep you updated on the status of your shipment every step of the way.

Once your order has shipped, you will receive a tracking number. You can use this number to track the delivery status on our website or by contacting our Customer Support Representatives via WhatsApp at +923167067088 for updates.

If there is any issue with your shipment, such as damage or missing items, please contact our Customer Support Department immediately within 24 hours of delivery. Please note: A continuous unboxing video (starting from the intact package seal) is mandatory to process any damage or shortage claims.

If you are not fully satisfied with your purchase, you may return it within 7 days of receiving the delivery for a refund of 100% of the Product Value (minus non-refundable third-party transaction fees, gateway fees, and applicable taxes). To qualify, the item must be in its original, undamaged condition, accompanied by all required documentation, and the seal tag must remain intact. This policy applies exclusively to official website purchases.

You have 7 calendar days from the date of receiving your delivery to initiate a return.

To return an item, please contact our Customer Support Representative (CSR) via WhatsApp at +923167067088. Our CSR will guide you through the process, which includes securely packing the product, sharing a short video of the packing process with us, and sending the package back via courier. After receiving the item, we will conduct a quality check (QC) before processing your refund.

Yes, customers are responsible for all shipping and handling costs associated with returning an item.

For returns requested beyond 7 calendar days, please refer to our Guaranteed Buyback Policy, which allows you to trade in your gold items under specific valuation terms.

Once we receive the item, our Quality Check (QC) takes up to 2 business days. If it passes QC, your refund will be processed within 3 business days. In total, the entire process may take up to 5 business days from the time we receive your return.

You may exchange an item within 14 days of receiving the delivery. Simply contact our CSR, who will assist you. Please note that each purchase is eligible for a single exchange only, and partial exchanges of multi-piece ornaments are not permitted. Any original transaction or payment gateway fees and taxes are non-refundable and will be deducted from the exchange value.

You have 14 days after receiving the delivery to exchange an item for 100% of its Product Value (minus non-refundable third-party transaction fees, gateway fees, and applicable taxes).

Yes, you can select an item of any value. If the new item costs more, you will need to pay the difference. If it costs less, Gold Bank® will refund the balance to you.

Yes! Under our 0% Deduction Jewellery Exchange Policy, you may exchange your jewellery beyond 14 days—including months or even years later. The original item is valued at its invoice price, and the new item is priced at the prevailing gold rate.

To initiate an exchange, contact our CSR via WhatsApp. They will confirm the availability and price of the new item you choose, guide you through the shipping process, and update you at each step.

If the item does not pass our quality check (e.g., the seal is broken, the product is altered, or stones are damaged), the return or exchange will be rejected.

Yes, all jewellery purchased from Gold Bank comes with Complimentary Lifetime Maintenance, which is strictly limited to professional cleaning and polishing.

While routine polishing and cleaning are complimentary, damage from wear and tear, accidents, or misuse—including resizing or replacing lost stones—is not included. Repairs for these issues are available at a nominal cost based on our Quality Department's assessment.

We recommend bringing your jewellery in for maintenance whenever you feel it requires attention, such as if it has lost its natural shine.

Yes, we offer repair services for damaged jewellery. Fees are nominal and will be determined based on the specific assessment of the damage by our Quality Department.

Yes, you can cancel your order anytime before it is dispatched. Your refund will be issued within 3 business days, minus non-refundable third-party transaction fees, gateway fees, and applicable taxes.

If you cancel before shipping, the only deduction will be the non-refundable third-party transaction fees (non-refundable third-party transaction fees, gateway fees, and applicable taxes) that were charged by the financial providers during your original transaction.

If your order has already been dispatched, it cannot be cancelled mid-transit. You will need to receive the package and follow our standard 7-Day Easy Return Policy.

Refunds are processed directly to the same payment method or bank account that was used for the original payment. No exceptions to this policy are allowed for security reasons.

Yes, all refunds are credited to the exact same account used for the initial transaction.

After a successful Quality Check (QC) of a returned item, refunds are processed within 3 business days.

Refunds are only provided if the item is returned in its original, undamaged condition with the seal tag intact. Items that are used, damaged, or altered will be rejected for a return.

You can contact our Customer Support team via WhatsApp at +923167067088 or through our website. Our team is always ready to assist you.

If you have any issues with your order, please reach out to our Customer Support team immediately via WhatsApp. We are here to ensure that your experience with Gold Bank is positive and hassle-free.